Cox Internet is available across 19 states, offering five main tiers of service from 100 Mbps to 2,000 Mbps, with monthly pricing ranging from $49.99 to $149.99.
Their plans include a 1.25 TB data cap, though you can opt for unlimited data at an additional cost of $49.99 per month. Cox’s cable internet service reaches over 23.5 million people, with particularly strong coverage in Rhode Island, Arizona, and Nevada.
While customer support is available 24/7 through multiple channels, still watch for price increases after promotional periods end.
Key Takeaways
- Cox offers five internet plans ranging from 100 Mbps to 2,000 Mbps, with prices starting at $50 and reaching $149.99 monthly.
- Coverage spans 19 states, with the strongest presence in Rhode Island (95.41%), Arizona (73.02%), and Nevada (70.58%), primarily through cable infrastructure.
- Monthly data cap of 1.25 TB applies, with $10 charged per 50 GB overage up to $100 maximum.
- Customers can save through bundling options with TV services and Cox Mobile, offering up to $28 monthly discounts.
- 24/7 technical support is available through phone, live chat, and online resources, including Cox Community Forums.
Cox Internet Plans and Features
Internet service provider Cox offers a diverse lineup of plans to match different online needs and budgets. You’ll find three main tiers: Go Fast with 100 Mbps download speeds for basic browsing, Go Even Faster delivering 500 Mbps for multi-device households, and Go Beyond Fast reaching impressive 2,000 Mbps speeds for heavy users.
Additional options include Go Faster at 250 Mbps and Go Super Fast at 1,000 Mbps, though availability varies by location. The Go Fast plan costs $50 per month and requires no annual contract.
Every Cox Internet plan comes equipped with essential features you’ll appreciate.
You’ll get access to over 4 million nationwide Wi-Fi hotspots and the option to upgrade to Panoramic Wifi, which provides wall-to-wall coverage through an integrated modem-router solution.
Cox’s Advanced Security system protects your network from digital threats, while 24/7 technical support guarantees you’re never left without assistance.
Also receive a monthly data allowance of 1.25 TB (1,280 GB), though you’ll face charges of $10 per 50 GB if you exceed this limit, up to $100. For peak performance, you’ll need a DOCSIS 3.0 or higher modem and specific router configurations.
What You’ll Pay Monthly
When comparing Cox’s internet plans, you’ll find monthly rates starting at $49.99 for the basic Go Fast tier and reaching up to $149.99 for the premium Go Beyond Fast package.
Each tier offers progressively higher speeds, with Go Faster at $69.99 for 250 Mbps, Go Even Faster at $89.99 for 500 Mbps, and Go Super Fast at $109.99 for 1,000 Mbps.
Cox delivers consistent speed performance across all their plans, making them one of the top 5 fastest national ISPs.
You’ll need to factor in additional costs that can greatly impact your monthly bill. There’s a 1.25 TB data cap on all plans, with overages costing $10 per 50 GB up to $100.
If you’re a heavy internet user, you might want to take into account adding unlimited data for $49.99 monthly. Month-to-month flexibility comes at a premium of $10 extra per month, and you’ll face a $21 price increase after your promotional period ends.
For budget-conscious customers, Cox offers several assistance programs, including Connect2Compete at $9.95 monthly and Connect Assist at $30.00 monthly, both providing speeds up to 100 Mbps.
You can also reduce your monthly costs by bundling with Cox Mobile to save $14.99 per month.
Service Area and Availability
Cox’s nationwide footprint spans 19 states, reaching over 23.5 million people through both cable and fiber connections. The most extensive coverage is in Rhode Island, where Cox serves 95.41% of residents, followed by Arizona at 73.02% and Nevada at 70.58%. While you might see Cox service advertised in states like Massachusetts and North Carolina, their presence there is minimal, covering less than 1% of those areas.
If you’re considering Cox as your provider, you’ll have access to either cable or fiber internet, depending on your location.
Cable service dominates Cox’s infrastructure, available to 97.63% of their customer base with impressive download speeds averaging 1,532 Mbps.
Fiber service, though limited to just 4.85% of Cox’s coverage area, delivers comparable speeds and better upload performance. Customer satisfaction varies by service type, with fiber earning 3.26 stars in user reviews.
There will be four alternative providers in Cox service areas, with competitors like T-Mobile Home Internet, Verizon, and Earthlink offering competing services.
As an added benefit, if you’re a Cox customer, you’ll have access to their network of over 4 million Wi-Fi hotspots nationwide.
Customer Experience and Support
Beyond having widespread coverage, the quality of customer support shapes your overall experience with an internet provider.
Cox offers extensive support through multiple channels, including 24/7 phone assistance, live chat during extended hours, and an automated support system. Their technical support is particularly responsive through their main support line at 1-866-272-5777, while billing inquiries follow standard business hours.
Cox’s customer support infrastructure includes:
- 24/7 technical assistance for complex troubleshooting needs
- Live chat support is available 16 hours on weekdays and 11 hours on Saturdays
- Extensive online resources through Cox Community Forums and Education Center
- Multiple payment options including Cox EasyPay for automated billing
- Dedicated support lines for specialized services like Cox Homelife
When you’re experiencing service issues, you can reach out through various channels including phone, chat, or social media platforms.
The Cox Business App provides convenient account management capabilities, while the Account Services Support Page offers self-help resources for common problems.
For unresolved issues, you can escalate your concerns through the Public Service Commission, ensuring you’re not left without recourse if standard support channels don’t meet your needs.
Bundle Options and Packages
Looking to maximize value from your internet service? Cox’s bundle options let you combine internet, TV, and phone services to create a customized package that fits your needs while saving money.
You’ll find options ranging from the basic Go Fast + Contour TV Starter at $110.99 monthly, offering 100 Mbps internet with 75+ channels, to the extensive Go Super Fast bundle at $245.00 monthly, delivering 1000 Mbps internet with 140+ channels and unlimited calling.
When you bundle services, you’ll receive up to $28 monthly savings on premium channels and an additional $10 monthly discount.
You can further customize your package by adding premium channels like MAX, CINEMAX, SHOWTIME, and STARZ for $20 monthly.
Most bundles don’t require annual contracts, and you’ll get access to over 4 million WiFi hotspots nationwide. If you’re eligible for senior discounts through ConnectAssist, you can secure even better rates on bundled services.
Each internet plan includes Cox Security Suite Plus powered by McAfee, while many packages feature Panoramic WiFi equipment for at least 24 months, ensuring you get extensive coverage and protection for your home network.
Learn about other internet service providers
Frequently Asked Questions
Can I Keep My Existing Router When Switching to Cox Internet?
Consider Sarah, who kept her older router when switching to Cox’s gigabit plan, only to experience frustrating speed limitations. You can keep your existing router when switching to Cox, but you’ll need to verify it meets Cox’s specific certification requirements for your chosen service tier. If you’re planning to use higher-speed plans like their 1 Gbps or 2 Gbps service, you’ll need a DOCSIS 3.1 modem with appropriate Ethernet ports for ideal performance.
How Long Does Cox Internet Installation Typically Take?
Your Cox internet installation time will depend on your chosen method. If you’re doing a self-installation, you’ll typically spend 10-30 minutes connecting your equipment and setting up your network. For professional installation, you’ll need to set aside up to 4 hours, as the technician will verify your connection’s integrity, install or repair cabling, and confirm the ideal setup throughout your residence.
Does Cox Internet Require a Credit Check for New Customers?
While nearly 80% of Cox Internet’s new customers undergo a standard credit check, you’ll find several alternatives if you prefer to avoid one. You’ll typically need a credit check for traditional plans, but Cox offers specific options without this requirement, including their prepaid internet plans and the Connect2Compete program for low-income households. If you have poor credit, you can still get service by paying a deposit or choosing a prepaid plan.
Can I Transfer My Cox Internet Service When Moving to Another Address?
You can transfer your Cox internet service to a new address as long as it’s within Cox’s service area. You’ll need to check availability at your new location, which you can do online at cox.com/residential/move. The transfer process involves four steps: checking availability, reviewing plans, ordering equipment, and scheduling installation. You can complete the entire process online in about five minutes, and there’s no extra cost for transfers within Cox’s service area.
Are There Student or Senior Discounts Available for Cox Internet Plans?
Cox offers student discounts through their Connect2Compete program at $9.95 monthly for 100 Mbps speeds if you’ve got K-12 students and qualify for government assistance programs. You’ll need to verify your eligibility through programs like SNAP or the National School Lunch Program. While Cox doesn’t provide senior-specific discounts, seniors may qualify for the ConnectAssist plan at $30 monthly if they receive Medicaid, SSI, or Veterans Benefits.
Leave a Reply